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Read moreDay: April 11, 2023
Sentiment Analysis and Text Analytics Tools for Analyzing Customer Feedback
Understanding the Power of Data-Driven Insights in Business Growth
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
Customer feedback is the backbone of any business, and the ability to understand it is critical to business growth. Sentiment analysis and text analytics tools can help businesses gain insights into their customers’ opinions, preferences, and concerns. In this blog post, we will discuss the importance of customer feedback analysis and how sentiment analysis and text analytics tools can help businesses drive growth and success.