Resilient LAQL Way – Harnessing the Superiority of Collective Thought over Individual Brilliance
Unleashing the Power of Collaborative Thinking
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
In a world brimming with talented individuals, it’s often the collective intelligence of a group that produces groundbreaking results. The synergy of diverse perspectives, skills, and ideas can create solutions that transcend the limits of individual brilliance. Resilient LAQL Way fosters the remarkable potential of collective intelligence to consistently outshine the efforts of even the most brilliant minds
Category: Implement the PDCA cycle
The Importance of Always Listening to the Voice of the Customer in LAQL Way Leadership Management
How Valuing Voice of Customer Feedback Can Increase the Quality of Your Business in LAQL Way Leadership Management
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
Every business owner knows that customers are the lifeblood of any company. However, many forget that the customer’s voice is the key to unlocking business success. By always listening to the Voice of the Customer (VoC), businesses can identify their customers’ needs and improve their products and services accordingly. In this blog post, we will explore why it is essential to listen to the VoC and how it can benefit your business.
Listening to the Voice of the Customer – In today’s fast-paced and highly competitive business world, it is more important than ever to prioritize customer feedback. By understanding what your customers want, you can create a product or service that meets their needs, enhance customer satisfaction, and ultimately, boost your revenue. In this regard, the Voice of the Customer (VoC) is critical as it provides valuable insights into customer preferences and expectations.
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How to Implement the PDCA cycle?
The ‘PDCA’ or Deming cycle, Deming circle/cycle/wheel, the Shewhart cycle, the control circle/cycle, or plan–do–study–act is a powerful strategy used in both business and life. It is an improvement process that can be applied to any system or process to help drive continuous creativity, innovation, and improvements. The PDCA cycle is based on scientific methods of problem-solving in manufacturing. The steps of the analysis part of this cycle are Plan, Do, Check and Act.
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