Category: LAQLSystems

A Step-by-Step Change Model for Implementing Lean-Agile Quality Leadership Intelligent Management (LAQL Way)

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How to Successfully Implement LAQL Way Management in Your Organization
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
Are you looking to improve the efficiency, productivity, and profitability of your company and business? Intelligent Lean-Agile Quality Leadership Management – LAQL – can help you achieve this faster, more sustainable, and more safely. In this post, we will guide you through a step-by-step change model to successfully implement LAQL Intelligent management in your organization.

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The Importance of Always Listening to the Voice of the Customer in LAQL Way Leadership Management

How Valuing Voice of Customer Feedback Can Increase the Quality of Your Business in LAQL Way Leadership Management
By Aécio D’Silva, PhD(1), Maécia Moura, MSc(2), Fabiano Moura, MSc(3)
Every business owner knows that customers are the lifeblood of any company. However, many forget that the customer’s voice is the key to unlocking business success. By always listening to the Voice of the Customer (VoC), businesses can identify their customers’ needs and improve their products and services accordingly. In this blog post, we will explore why it is essential to listen to the VoC and how it can benefit your business.

Listening to the Voice of the Customer – In today’s fast-paced and highly competitive business world, it is more important than ever to prioritize customer feedback. By understanding what your customers want, you can create a product or service that meets their needs, enhance customer satisfaction, and ultimately, boost your revenue. In this regard, the Voice of the Customer (VoC) is critical as it provides valuable insights into customer preferences and expectations.

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